Network Engineer

Description:

Sonic.net is seeking a Full-Time Network Engineer to join our team. We are looking for bright, dedicated individuals who have experience in administering and growing carrier networks.

Job Title: Network Engineer
Department: Network Operations
Shift: Monday-Friday, 9am-6pm

Roles and Responsibilities:

  • Develop, maintain and improve the Sonic.net IP/MPLS backbone, ensuring network diversity and survivability
  • Manage and monitor deployment of network Operations Support Software
  • Advise management on needed network assets and upgrades
  • Be an escalation point of contact for the Network Operations Center on highly technical issues
  • Track all issues in a ticketing system
  • Help define and document operations Methods & Procedures for the NOC department
  • Implement and strictly follow change management procedures and systems
  • Document changes in location, status, and configurations of assets and resources
  • Ensure escalations are handled in a professional, consistent, and relentless manner
  • Support equipment delivery processes and equipment configuration as required
  • Provide technical leadership and mentoring to members of the NOC staff, assisting them in their technical and professional development
  • Passionate about making customers happy
  • Excellent work ethic - high output and attention to detail
  • Excited to grow with the company

Required Experience:

  • Experience with TCP/IP, BGP, MPLS and the operation of Cisco and Juniper routing equipment
  • Engineering-level knowledge of fiber, DWDM, SONET, ATM, and related technologies a plus
  • Expertise in the configuration and management of network Operational Support Software
  • Experience in the carrier industry
  • Advanced knowledge of routing protocols
  • Experience with L2/L3 VPN technologies
  • Degree from a recognized college or university, with a bachelor's degree in computer science, information systems, electrical engineering, or a related field. Qualifying experience and/or technical certification (e.g. CCNA/CCNP, MCSE, etc.) may substitute for the required education
  • Ideally, 3 to 5 years of relevant 24x7x365 NOC experience, preferably at a carrier-class level with an Internet or Application Service Provider.
  • Excellent analytical, problem-solving and technical troubleshooting skills
  • Strong verbal and written communication skills; ability to remain composed and professional in stressful, high pressure situations.
  • Highly motivated, self-starter with a positive attitude and strong initiative to face the challenges of a very fast-paced, high-energy, customer-focused operations organization

Technical Competence:

  • Network management, including monitoring, capacity, performance, and service level reporting
  • Knowledge of Wide area network technologies, such as ISDN, Frame Relay, T1, DS3, OC3/OC12, and other carrier-based services
  • Solid understanding and practical use of TCP/IP and related Internet protocols. IPv6 experience is a plus
  • Network monitoring tools and techniques, switches, routers, firewalls, and IP addressing.
  • Expert in the use of UNIX/ Linux -based operating systems and CLI environments; shell/Perl scripting capabilities are highly desirable
  • Schedule flexibility with ability to work non-standard business hours and shifts
  • Knowledge working on Cisco and Juniper router/switch/firewall platforms

Benefits:

  • Health Plans (Anthem Blue Cross, Health Net, and Kaiser options)
  • Dental & Vision Benefits
  • Life and ADND Insurance
  • Educational Benefits
  • 401(k)
  • EAP - Employee Assistance Program
  • High Speed Internet Access
  • Casual work environment
  • Lounge/break area includes, free play arcade, ping pong, fresh brewed Starbucks coffee and hot chocolate
  • And yes, we are a dog friendly work environment :)

How to Apply:

Submit an online application