Customer Support

Description:

Sonic.net is seeking qualified individuals to work in our Customer Support Department, open between the hours of 6 AM and 11 PM during the week, and 8 AM and 10 PM on weekends. We provide technical support to a large subscriber base using a diverse set of products, including DSL and email access. Support is provided via telephone, email and live chat.

Our support team currently consists of around thirty people working in a casual, yet fast-paced environment. Good office etiquette, communication and team-working skills are important.

Requirements:

  • Familiarity with both Windows and Apple operating systems
  • Basic knowledge of networking and dial-up hardware
  • Working understanding of common internet browsers and mail clients
  • Excellent verbal and written communication abilities
  • Full-time positions are available
  • Hands on experience with DSL is a plus
  • Linux shell and networking skills are not required, but beneficial

Benefits:

  • Health Plans (Anthem Blue Cross, Health Net, and Kaiser options)
  • Dental & Vision Benefits
  • Life and ADND Insurance
  • Educational Benefits
  • 401(k)
  • EAP - Employee Assistance Program
  • High Speed Internet Access
  • Casual work environment
  • Lounge/break area includes, free play arcade, ping pong, fresh brewed Starbucks coffee and hot chocolate
  • And yes, we are a dog friendly work environment :)

How to Apply:

Submit an online application