Sonic.net / Employment - Technical Support Position

G u i d e l i n e s

Email your resume in plain-text format only to jobs@sonic.net Do not send attachments.

You may provide us with a URL, but this is not a substitute for plain text.

Technical Support Representative

Title: Technical Support Representative

Type: Entry level

Description: Sonic.net is seeking qualified people to work in our Technical Support Department as first tier support agents. Technical Support is open seven days a week, between the hours of 6 AM and 11 PM weekdays, and 8 AM and 10 PM weekends. We provide technical support to thousands of customers, of which a large percentage use one of our broadband connectivity products (DSL, Wireless, ISDN). Support is provided via telephone, email, live web-based support, and USENET groups.
Our working environment is casual, yet can be fast-paced and stressful at times. Our support team currently consists of over thirty people, so good office etiquette, communication and team-working skills are very important.

Requirements:

Familiar with Windows 9x, 2000, XP, and current Apple operating systems

Basic knowledge of PC and Apple dial-up and networking hardware.

Working understanding of Internet and email related software.

Linux, Unix, DSL, ISDN, TCP/IP, and Networking skills are a plus

Excellent verbal and written communication abilities.

Full-time (32 – 40 hours) availability preferred.

Benefits for full-time employees:

Health Plans

Dental Plan

Educational Benefits

401(k)

High Speed Internet Access
Casual Work Environment

How to Apply: Email your resume in plain-text format only to jobs@sonic.net Do not send attachments.
We request that you do not call or drop in to the office to discuss the Tech Support Position unless you have a scheduled interview. Walk-in resumes are ok.

G u i d e l i n e s
Email your resume in plain-text format only to jobs@sonic.net Do not send attachments. You may provide us with a URL, but this is not a substitute for plain text.
Technical Support Representative
Title:	Technical Support Representative
Type:	Entry level
Description:	Sonic.net is seeking qualified people to work in our Technical Support Department as first tier support agents. Technical Support is open seven days a week, between the hours of 6 AM and 11 PM weekdays, and 8 AM and 10 PM weekends. We provide technical support to thousands of customers, of which a large percentage use one of our broadband connectivity products (DSL, Wireless, ISDN). Support is provided via telephone, email, live web-based support, and USENET groups. Our working environment is casual, yet can be fast-paced and stressful at times. Our support team currently consists of over thirty people, so good office etiquette, communication and team-working skills are very important.
Requirements:	Familiar with Windows 9x, 2000, XP, and current Apple operating systems Basic knowledge of PC and Apple dial-up and networking hardware. Working understanding of Internet and email related software. Linux, Unix, DSL, ISDN, TCP/IP, and Networking skills are a plus Excellent verbal and written communication abilities. Full-time (32 – 40 hours) availability preferred.
Benefits for full-time employees:	Health Plans Dental Plan Educational Benefits 401(k) High Speed Internet Access Casual Work Environment
How to Apply:	Email your resume in plain-text format only to jobs@sonic.net Do not send attachments. We request that you do not call or drop in to the office to discuss the Tech Support Position unless you have a scheduled interview. Walk-in resumes are ok.