Sonic.net / Employment - Technical Support Position

G u i d e l i n e s

Email your resume in plain-text format only to jobs@sonic.net Do not send attachments.

You may provide us with a URL, but this is not a substitute for plain text.

Technical Support Representative

Title: Technical Support Representative

Type: Entry level

Description: Sonic.net is seeking qualified individuals to work in our Technical Support Department, open between the hours of 6 AM and 11 PM during the week, and 8 AM and 10 PM on weekends. We provide technical support to a large subscriber base using a diverse set of products, including DSL and email access. Support is provided via telephone, email and live chat.
Our support team currently consists of around thirty people working in a casual, yet fast-paced environment. Good office etiquette, communication and team-working skills are important.

Requirements:

Familiarity with both Windows and Apple operating systems

Basic knowledge of networking and dial-up hardware

Working understanding of common internet browsers and mail clients

Excellent verbal and written communication abilities

Minimum 24 hours a week, both full and part time positions are available

Hands on experience with DSL is a plus

Linux shell and networking skills are not required, but beneficial

Benefits for full-time employees:

Health Plans

Dental Plan

Educational Benefits

401(k)

High Speed Internet Access

How to Apply: Email your resume in plain-text format only to jobs@sonic.net Do not send attachments.
We request that you do not call or drop in to the office to discuss the position unless you have a scheduled interview. Walk-in resumes are OK.

G u i d e l i n e s
Email your resume in plain-text format only to jobs@sonic.net Do not send attachments. You may provide us with a URL, but this is not a substitute for plain text.
Technical Support Representative
Title:	Technical Support Representative
Type:	Entry level
Description:	Sonic.net is seeking qualified individuals to work in our Technical Support Department, open between the hours of 6 AM and 11 PM during the week, and 8 AM and 10 PM on weekends. We provide technical support to a large subscriber base using a diverse set of products, including DSL and email access. Support is provided via telephone, email and live chat. Our support team currently consists of around thirty people working in a casual, yet fast-paced environment. Good office etiquette, communication and team-working skills are important.
Requirements:	Familiarity with both Windows and Apple operating systems Basic knowledge of networking and dial-up hardware Working understanding of common internet browsers and mail clients Excellent verbal and written communication abilities Minimum 24 hours a week, both full and part time positions are available Hands on experience with DSL is a plus Linux shell and networking skills are not required, but beneficial
Benefits for full-time employees:	Health Plans Dental Plan Educational Benefits 401(k) High Speed Internet Access
How to Apply:	Email your resume in plain-text format only to jobs@sonic.net Do not send attachments. We request that you do not call or drop in to the office to discuss the position unless you have a scheduled interview. Walk-in resumes are OK.