Support
Knowledgebase
View our Support Knowledgebase
Support documentation for common questions and issues.
Setup guides for
Email Clients,
Equipment,
and more
Forums
Visit our Community Forums
Converse with other Sonic.net users
Email Us
If you didn't find what you needed from our support knowledge base or the community forum, please send us an email.
Have us call you
Call Us
If you are experiencing a service outage please call us!
Current hold times for Customer Support are displayed below.
Click for Today's Stats
3
calls
waiting
waiting
2
minute
wait time
wait time
| Department | Contact | Hours | |
|---|---|---|---|
| Customer Support |
1 (707) 547-3400
1 (888) 766-4233 (Toll Free) |
Mon-Fri 6am-11pm
Sat-Sun 8am-10pm |
Open |
| Sales |
1 (707) 522-1000
1 (888) 766-4233 (Toll Free) |
Mon-Fri 6am-11pm
Sat-Sun 8am-10pm |
Open |
| Billing |
1 (707) 522-1000
1 (888) 766-4233 (Toll Free) |
Mon-Fri 8am-5pm | Open |
| Fax | 1 (707) 547-2199 |
Please note: Our office is closed from 2:00pm - 2:30pm the first Friday of every month for our general staff meeting.
Our Support departments are closed 2:00pm - 2:30pm every Friday for their weekly discussion meeting.
All times are Pacific Time.
Locations
Headquarters
Sonic.net2260 Apollo Way
Santa Rosa, CA 95407
Los Angeles Office
Sonic.net Los Angeles Office
400 Continental Blvd 6th Floor
El Segundo, CA 90245
400 Continental Blvd 6th Floor
El Segundo, CA 90245