Customer Feedback
Other Customers Said:Your technical support is excellent. I\'m not that computer literate (yet) and have needed some help occasionally figuring out glitches in this computer. Your staff has always been utmost patient and with a good sense of humor. I've referred a few friends to you. Thank you. -- Pat in Santa Rosa (See More) Every time I have to call Sonic.net regarding any matter, I had been very satisfied with the service provide to me. -- Rolando in Rio Nido (See More) Self-installation was effortless. DSL was enabled on the promised schedule. Local interference (a light dimmer switch) was quickly identified with advice via email from Sonic.net support. Operation is now flawless. Couldn't ask for more. -- Byron in San Leandro (See More) The Sonic.net network rocks. I've been a customer for almost 2 years and will never switch to another provider. Whenever I call in for tech support, I get a live engineer within 10 seconds. This is unlike the SBC type of support where you get punted around the company phone tree to under qualified people who never seem to solve the problem in a timely manner on the first call, or even the second, third, fourth, etc. 5 out of 5 stars for you guys, for the network itself, the customer service, and the bang for my buck. Lastly, I have to say the MOTD is a welcomed email. I like how you guys let us know what happened, why it happened, and how it was fixed. Unlike other providers who just don't admit anything. -- Shahin in Union City (See More) This latest interaction was in regard to acquiring DSL - thanks for the great offer and price. Formally my calls were for tech support and I've found the response to be helpful and friendly. -- Caroline in Cloverdale (See More) |
