Customer Feedback
Other Customers Said:My experience with the people at Sonic.net has always been excellent. I was helped again today. Needed help getting my new laptop online using a wired switch. Again an excellent representative! Both the PC and laptop work, online, fine. A 6 star rating every time. (5 being the highest) -- Donald in Santa Rosa (See More) The Sonic.net network rocks. I've been a customer for almost 2 years and will never switch to another provider. Whenever I call in for tech support, I get a live engineer within 10 seconds. This is unlike the SBC type of support where you get punted around the company phone tree to under qualified people who never seem to solve the problem in a timely manner on the first call, or even the second, third, fourth, etc. 5 out of 5 stars for you guys, for the network itself, the customer service, and the bang for my buck. Lastly, I have to say the MOTD is a welcomed email. I like how you guys let us know what happened, why it happened, and how it was fixed. Unlike other providers who just don't admit anything. -- Shahin in Union City (See More) I've always been pleased with your service. Your guys are very patient and helpful even though I'm a novice. -- John in Santa Rosa (See More) Been a subscriber 1 year and am loving you guys! -- Patricia in Santa Rosa (See More) Every contact I have had with your support staff has been outstanding! Each issue has been resolved with a single phone call, and everyone has been a delight to deal with. Thanks! -- Lynda in Danville (See More) |
