Customer Feedback
Other Customers Said:Whenever I have called, I've gotten excellent service & the problem resolved immediately. Thank you!!! -- Barbara in Santa Rosa (See More) This latest interaction was in regard to acquiring DSL - thanks for the great offer and price. Formally my calls were for tech support and I've found the response to be helpful and friendly. -- Caroline in Cloverdale (See More) The Sonic.net network rocks. I've been a customer for almost 2 years and will never switch to another provider. Whenever I call in for tech support, I get a live engineer within 10 seconds. This is unlike the SBC type of support where you get punted around the company phone tree to under qualified people who never seem to solve the problem in a timely manner on the first call, or even the second, third, fourth, etc. 5 out of 5 stars for you guys, for the network itself, the customer service, and the bang for my buck. Lastly, I have to say the MOTD is a welcomed email. I like how you guys let us know what happened, why it happened, and how it was fixed. Unlike other providers who just don't admit anything. -- Shahin in Union City (See More) He explained the immediate problem and then went on to explain why it was happening - so I could troubleshoot it next time - as always, pleasant and helpful support staff - Thanks! (See More) I've received excellent service at all times. (See More) |
