Customer Feedback
Other Customers Said:I have only had to call for assistance once over the past two years but your response to my concerns was excellent and helpful. You are always there when I need you but your service is so great that I seldom have to call you. Thanks for the great service. -- Richard in Santa Rosa (See More) Our opinion of Sonic.net has always been great, That is why we recommend your service to all who ask for a recommendation. -- Gloria in Santa Rosa (See More) He explained the immediate problem and then went on to explain why it was happening - so I could troubleshoot it next time - as always, pleasant and helpful support staff - Thanks! (See More) Once again, your service was excellent. I have recommended your service to several others due to the EXCELLENT Customer Service. Thank Scott for me! -- Bernard in Santa Rosa (See More) The Sonic.net network rocks. I've been a customer for almost 2 years and will never switch to another provider. Whenever I call in for tech support, I get a live engineer within 10 seconds. This is unlike the SBC type of support where you get punted around the company phone tree to under qualified people who never seem to solve the problem in a timely manner on the first call, or even the second, third, fourth, etc. 5 out of 5 stars for you guys, for the network itself, the customer service, and the bang for my buck. Lastly, I have to say the MOTD is a welcomed email. I like how you guys let us know what happened, why it happened, and how it was fixed. Unlike other providers who just don't admit anything. -- Shahin in Union City (See More) |
