Customer Feedback

I called in the evening, expecting an answering machine instead of a human. Your rep picked up after maybe two minutes on hold. The rep walked me through a problem connecting my DSL box to my Mac, and about five minutes after that everything was working perfectly. A very positive experience. -- Michael in Petaluma

Other Customers Said:

As always, the technician was polite, friendly and professional. -- Vincent in Santa Rosa (See More)

Every contact I have had with your support staff has been outstanding! Each issue has been resolved with a single phone call, and everyone has been a delight to deal with. Thanks! -- Lynda in Danville (See More)

I have always been pleased with the help from Sonic.net. All the reps I have spoken with have been professional, knowledgeable and very patient. They have gone above and beyond the call of duty to make sure I fully understand the world of computers!!!! (And believe me -- they need patience.) -- Juliann in Kenwood (See More)

I am always thoroughly impressed with how helpful the Sonic.net tech support staff is. I appreciate not having to work my way through numerous automated messages to reach the staff, and having the tech support person handle my call in a polite and helpful manner. Thanks for your terrific service! I recommend Sonic.net to all my friends! -- Melissa in Santa Rosa (See More)

Although this problem was not specifically related to a Sonic.net/DSL problem, the tech was eager to help and resolved my problem promptly. Kudos to Sonic.net as they maintain their excellence. -- Douglas in Windsor (See More)