Customer Feedback
Other Customers Said:The Sonic.net network rocks. I've been a customer for almost 2 years and will never switch to another provider. Whenever I call in for tech support, I get a live engineer within 10 seconds. This is unlike the SBC type of support where you get punted around the company phone tree to under qualified people who never seem to solve the problem in a timely manner on the first call, or even the second, third, fourth, etc. 5 out of 5 stars for you guys, for the network itself, the customer service, and the bang for my buck. Lastly, I have to say the MOTD is a welcomed email. I like how you guys let us know what happened, why it happened, and how it was fixed. Unlike other providers who just don't admit anything. -- Shahin in Union City (See More) As always, speaking with one of Sonic.net's representatives is enlightening and a pleasure. I have used others and have wound up so frustrated that I could never talk to anyone. Their "stock" replies never came close to answering the questions. Once again... thank you very much for your help and patience. -- Nanette in Santa Rosa (See More) We chose Sonic.net because you are the best. When I called, Scott came to the rescue -- he saved the day. Buy him something nice! -- Eve in Santa Rosa (See More) I continue to use Sonic.net because of your support staff. -- Dave in Santa Rosa (See More) Ben treated me as if he was my neighbor, great job! -- Michael in Santa Rosa (See More) |
