Customer Feedback

Every interaction I have ever had with Sonic.net has been excellent. It is very hard to find good service people anywhere you go or call. You guys are doing an impeccable job. Thank You! -- Jason in Santa Rosa

Other Customers Said:

Whenever I have called, I've gotten excellent service & the problem resolved immediately. Thank you!!! -- Barbara in Santa Rosa (See More)

I've always been pleased with your service. Your guys are very patient and helpful even though I'm a novice. -- John in Santa Rosa (See More)

Excellent technical service and prompt reply to emails. Such a great change from "tech support" from previous dsl companies. Didn't have to go through tech support I, II, III and my calls are promptly answered. Keep up the excellent service - bigger isn't better! -- Ken in Oakland (See More)

I've been a Sonic.net customer for 7 years. You continue to be absolutely the best! -- Steve in Saratoga (See More)

The Sonic.net network rocks. I've been a customer for almost 2 years and will never switch to another provider. Whenever I call in for tech support, I get a live engineer within 10 seconds. This is unlike the SBC type of support where you get punted around the company phone tree to under qualified people who never seem to solve the problem in a timely manner on the first call, or even the second, third, fourth, etc. 5 out of 5 stars for you guys, for the network itself, the customer service, and the bang for my buck. Lastly, I have to say the MOTD is a welcomed email. I like how you guys let us know what happened, why it happened, and how it was fixed. Unlike other providers who just don't admit anything. -- Shahin in Union City (See More)