Customer Feedback

The Sonic.net network rocks. I've been a customer for almost 2 years and will never switch to another provider. Whenever I call in for tech support, I get a live engineer within 10 seconds. This is unlike the SBC type of support where you get punted around the company phone tree to under qualified people who never seem to solve the problem in a timely manner on the first call, or even the second, third, fourth, etc. 5 out of 5 stars for you guys, for the network itself, the customer service, and the bang for my buck. Lastly, I have to say the MOTD is a welcomed email. I like how you guys let us know what happened, why it happened, and how it was fixed. Unlike other providers who just don't admit anything. -- Shahin in Union City

Other Customers Said:

Every contact I have had with your support staff has been outstanding! Each issue has been resolved with a single phone call, and everyone has been a delight to deal with. Thanks! -- Lynda in Danville (See More)

This latest interaction was in regard to acquiring DSL - thanks for the great offer and price. Formally my calls were for tech support and I've found the response to be helpful and friendly. -- Caroline in Cloverdale (See More)

Every interaction I have ever had with Sonic.net has been excellent. It is very hard to find good service people anywhere you go or call. You guys are doing an impeccable job. Thank You! -- Jason in Santa Rosa (See More)

I have only had to call for assistance once over the past two years but your response to my concerns was excellent and helpful. You are always there when I need you but your service is so great that I seldom have to call you. Thanks for the great service. -- Richard in Santa Rosa (See More)

My appreciation of you all continues to grow! Without any hesitation I can recommend you to anyone who asks! -- Diane in Sebastopol (See More)