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The Sonic.net network rocks. I've been a customer for almost 2 years and will never switch to another provider. Whenever I call in for tech support, I get a live engineer within 10 seconds. This is unlike the SBC type of support where you get punted around the company phone tree to under qualified people who never seem to solve the problem in a timely manner on the first call, or even the second, third, fourth, etc. 5 out of 5 stars for you guys, for the network itself, the customer service, and the bang for my buck. Lastly, I have to say the MOTD is a welcomed email. I like how you guys let us know what happened, why it happened, and how it was fixed. Unlike other providers who just don't admit anything. -- Shahin in Union City
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Other Customers Said:
Very good customer service, very polite. Did't take very long to answer the questions I had. -- James in Sacramento (See More)
Every time I have to call Sonic.net regarding any matter, I had been very satisfied with the service provide to me. -- Rolando in Rio Nido (See More)
I've received excellent service at all times. (See More)
I have been a long time subscriber (since 1996) and have always had excellent customer service. THANKS! -- Keith in Santa Rosa (See More)
Whenever I have called, I've gotten excellent service & the problem resolved immediately. Thank you!!! -- Barbara in Santa Rosa (See More)
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