Customer Feedback

The Sonic.net network rocks. I've been a customer for almost 2 years and will never switch to another provider. Whenever I call in for tech support, I get a live engineer within 10 seconds. This is unlike the SBC type of support where you get punted around the company phone tree to under qualified people who never seem to solve the problem in a timely manner on the first call, or even the second, third, fourth, etc. 5 out of 5 stars for you guys, for the network itself, the customer service, and the bang for my buck. Lastly, I have to say the MOTD is a welcomed email. I like how you guys let us know what happened, why it happened, and how it was fixed. Unlike other providers who just don't admit anything. -- Shahin in Union City

Other Customers Said:

Each of the reps were very knowledgeable and seemed to have the info re: my prior calls and between them were able to get my problem solved. I'm sure if I was more knowledgeable about computers the problem would have been solved sooner but each exhibited remarkable patience with me and were able to lead me through it all. Thanks! -- Venetta in Santa Rosa (See More)

Ben treated me as if he was my neighbor, great job! -- Michael in Santa Rosa (See More)

Whenever I have called, I've gotten excellent service & the problem resolved immediately. Thank you!!! -- Barbara in Santa Rosa (See More)

Sonic.net service is exceptionally good. Truly wonderful to get a real person and not one of those god-awful frustrating automated telephone systems. Sonic.net has the very best tech support I have ever come across, and that includes the internal help desk of the big-name electronics company I work for! Thank you! -- Leonard in San Jose (See More)

Once again, your service was excellent. I have recommended your service to several others due to the EXCELLENT Customer Service. Thank Scott for me! -- Bernard in Santa Rosa (See More)