Customer Feedback

The Sonic.net network rocks. I've been a customer for almost 2 years and will never switch to another provider. Whenever I call in for tech support, I get a live engineer within 10 seconds. This is unlike the SBC type of support where you get punted around the company phone tree to under qualified people who never seem to solve the problem in a timely manner on the first call, or even the second, third, fourth, etc. 5 out of 5 stars for you guys, for the network itself, the customer service, and the bang for my buck. Lastly, I have to say the MOTD is a welcomed email. I like how you guys let us know what happened, why it happened, and how it was fixed. Unlike other providers who just don't admit anything. -- Shahin in Union City

Other Customers Said:

I have always been pleased with the help from Sonic.net. All the reps I have spoken with have been professional, knowledgeable and very patient. They have gone above and beyond the call of duty to make sure I fully understand the world of computers!!!! (And believe me -- they need patience.) -- Juliann in Kenwood (See More)

Although this problem was not specifically related to a Sonic.net/DSL problem, the tech was eager to help and resolved my problem promptly. Kudos to Sonic.net as they maintain their excellence. -- Douglas in Windsor (See More)

I have been a long time subscriber (since 1996) and have always had excellent customer service. THANKS! -- Keith in Santa Rosa (See More)

Self-installation was effortless. DSL was enabled on the promised schedule. Local interference (a light dimmer switch) was quickly identified with advice via email from Sonic.net support. Operation is now flawless. Couldn't ask for more. -- Byron in San Leandro (See More)

Each of the reps were very knowledgeable and seemed to have the info re: my prior calls and between them were able to get my problem solved. I'm sure if I was more knowledgeable about computers the problem would have been solved sooner but each exhibited remarkable patience with me and were able to lead me through it all. Thanks! -- Venetta in Santa Rosa (See More)