Customer Feedback

Twice this week I called Sonic.net for technical support related to installing DSL. Both times I received extremely skillful advice from representatives who were warm and patient. Thank you! -- Diane in Cotati

Other Customers Said:

I called in the evening, expecting an answering machine instead of a human. Your rep picked up after maybe two minutes on hold. The rep walked me through a problem connecting my DSL box to my Mac, and about five minutes after that everything was working perfectly. A very positive experience. -- Michael in Petaluma (See More)

As always, speaking with one of Sonic.net's representatives is enlightening and a pleasure. I have used others and have wound up so frustrated that I could never talk to anyone. Their "stock" replies never came close to answering the questions. Once again... thank you very much for your help and patience. -- Nanette in Santa Rosa (See More)

I've always been pleased with your service. Your guys are very patient and helpful even though I'm a novice. -- John in Santa Rosa (See More)

My appreciation of you all continues to grow! Without any hesitation I can recommend you to anyone who asks! -- Diane in Sebastopol (See More)

I have only had to call for assistance once over the past two years but your response to my concerns was excellent and helpful. You are always there when I need you but your service is so great that I seldom have to call you. Thanks for the great service. -- Richard in Santa Rosa (See More)