Customer Feedback
Other Customers Said:My experience with the people at Sonic.net has always been excellent. I was helped again today. Needed help getting my new laptop online using a wired switch. Again an excellent representative! Both the PC and laptop work, online, fine. A 6 star rating every time. (5 being the highest) -- Donald in Santa Rosa (See More) Great Service - I can always count on Sonic.net if I have a question or problem - thanks for being here. -- Jan in Santa Rosa (See More) Sonic.net service is exceptionally good. Truly wonderful to get a real person and not one of those god-awful frustrating automated telephone systems. Sonic.net has the very best tech support I have ever come across, and that includes the internal help desk of the big-name electronics company I work for! Thank you! -- Leonard in San Jose (See More) Excellent technical service and prompt reply to emails. Such a great change from "tech support" from previous dsl companies. Didn't have to go through tech support I, II, III and my calls are promptly answered. Keep up the excellent service - bigger isn't better! -- Ken in Oakland (See More) The Sonic.net network rocks. I've been a customer for almost 2 years and will never switch to another provider. Whenever I call in for tech support, I get a live engineer within 10 seconds. This is unlike the SBC type of support where you get punted around the company phone tree to under qualified people who never seem to solve the problem in a timely manner on the first call, or even the second, third, fourth, etc. 5 out of 5 stars for you guys, for the network itself, the customer service, and the bang for my buck. Lastly, I have to say the MOTD is a welcomed email. I like how you guys let us know what happened, why it happened, and how it was fixed. Unlike other providers who just don't admit anything. -- Shahin in Union City (See More) |
