Customer Feedback

You answered the phone on the first ring. You fixed the problem in the first minute. Wish you could teach Cingular how to do that. -- Michael in San Jose

Other Customers Said:

Sonic.net is a superb enterprise. I have never had anything but the most courteous, informed, efficacious service from any and all its agents. I am a total computer ignoramus, and get superb help despite my inane problems. I would cheerfully turn over the running of the country to Sonic.net. On all counts, many thanks! -- Yvette in Santa Rosa (See More)

Each of the reps were very knowledgeable and seemed to have the info re: my prior calls and between them were able to get my problem solved. I'm sure if I was more knowledgeable about computers the problem would have been solved sooner but each exhibited remarkable patience with me and were able to lead me through it all. Thanks! -- Venetta in Santa Rosa (See More)

Very good customer service, very polite. Did't take very long to answer the questions I had. -- James in Sacramento (See More)

Twice this week I called Sonic.net for technical support related to installing DSL. Both times I received extremely skillful advice from representatives who were warm and patient. Thank you! -- Diane in Cotati (See More)

I have been a long time subscriber (since 1996) and have always had excellent customer service. THANKS! -- Keith in Santa Rosa (See More)