Customer Feedback
Other Customers Said:You answered the phone on the first ring. You fixed the problem in the first minute. Wish you could teach Cingular how to do that. -- Michael in San Jose (See More) The Sonic.net network rocks. I've been a customer for almost 2 years and will never switch to another provider. Whenever I call in for tech support, I get a live engineer within 10 seconds. This is unlike the SBC type of support where you get punted around the company phone tree to under qualified people who never seem to solve the problem in a timely manner on the first call, or even the second, third, fourth, etc. 5 out of 5 stars for you guys, for the network itself, the customer service, and the bang for my buck. Lastly, I have to say the MOTD is a welcomed email. I like how you guys let us know what happened, why it happened, and how it was fixed. Unlike other providers who just don't admit anything. -- Shahin in Union City (See More) It is a pleasure to call and actually get someone in customer service that believes that his/her job is to perform customer service, and to possess the knowledge to effectively work through the problem to resolve it. -- Gordon in Forestville (See More) Very good customer service, very polite. Did't take very long to answer the questions I had. -- James in Sacramento (See More) He explained the immediate problem and then went on to explain why it was happening - so I could troubleshoot it next time - as always, pleasant and helpful support staff - Thanks! (See More) |
