Customer Feedback

It is a pleasure to call and actually get someone in customer service that believes that his/her job is to perform customer service, and to possess the knowledge to effectively work through the problem to resolve it. -- Gordon in Forestville

Other Customers Said:

I am always thoroughly impressed with how helpful the Sonic.net tech support staff is. I appreciate not having to work my way through numerous automated messages to reach the staff, and having the tech support person handle my call in a polite and helpful manner. Thanks for your terrific service! I recommend Sonic.net to all my friends! -- Melissa in Santa Rosa (See More)

Great Service - I can always count on Sonic.net if I have a question or problem - thanks for being here. -- Jan in Santa Rosa (See More)

Self-installation was effortless. DSL was enabled on the promised schedule. Local interference (a light dimmer switch) was quickly identified with advice via email from Sonic.net support. Operation is now flawless. Couldn't ask for more. -- Byron in San Leandro (See More)

Although this problem was not specifically related to a Sonic.net/DSL problem, the tech was eager to help and resolved my problem promptly. Kudos to Sonic.net as they maintain their excellence. -- Douglas in Windsor (See More)

You answered the phone on the first ring. You fixed the problem in the first minute. Wish you could teach Cingular how to do that. -- Michael in San Jose (See More)