Customer Feedback

It is a pleasure to call and actually get someone in customer service that believes that his/her job is to perform customer service, and to possess the knowledge to effectively work through the problem to resolve it. -- Gordon in Forestville

Other Customers Said:

Really great to have local support and talk to a real person, someone very helpful. -- Michael in Cotati (See More)

The Sonic.net network rocks. I've been a customer for almost 2 years and will never switch to another provider. Whenever I call in for tech support, I get a live engineer within 10 seconds. This is unlike the SBC type of support where you get punted around the company phone tree to under qualified people who never seem to solve the problem in a timely manner on the first call, or even the second, third, fourth, etc. 5 out of 5 stars for you guys, for the network itself, the customer service, and the bang for my buck. Lastly, I have to say the MOTD is a welcomed email. I like how you guys let us know what happened, why it happened, and how it was fixed. Unlike other providers who just don't admit anything. -- Shahin in Union City (See More)

He explained the immediate problem and then went on to explain why it was happening - so I could troubleshoot it next time - as always, pleasant and helpful support staff - Thanks! (See More)

Every time I have to call Sonic.net regarding any matter, I had been very satisfied with the service provide to me. -- Rolando in Rio Nido (See More)

Sonic.net service is exceptionally good. Truly wonderful to get a real person and not one of those god-awful frustrating automated telephone systems. Sonic.net has the very best tech support I have ever come across, and that includes the internal help desk of the big-name electronics company I work for! Thank you! -- Leonard in San Jose (See More)