Solutions to Common Problems
Sonic.net Support is available to assist with technical problems. Our Frequently Asked Questions pages list in-depth explanations and solutions for a number of problems, ranging from the everyday to the rather obscure. This document is intended to direct Sonic.net customers directly to solutions for the most commonly-encountered problems on the Internet.
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Antivirus Solutions
Antivirus software scans your files for harmful software and removes it for you. Such harmful software, often called "viruses" or "worms" can affect your computer's ability to do its job properly.
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Parental Controls
Parental Controls are increasingly important as younger users access the Internet for school and recreation. These programs can prevent inappropriate content from getting to your system through the Internet.
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Spam Solutions
Unsolicited bulk email (spam) is a hassle nobody wants to put up with. These programs can help block out unwanted junk mail. All Sonic.net email accounts are protected by SpamAssassin, which reduces delivered spam by over 95%. If you prefer not to use Sonic.net's free SpamAssassin system, here are some commercial solutions that you may want to consider:
Spyware
Unwanted software that lurks on your system sending information about you to unknown parties can cause serious security and privacy problems. These programs can help you eliminate spyware.
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Web Pop-up Ads Solutions
A number of programs can prevent pop-up ads from appearing when you go to web sites. Some web browsers incorporate pop-up blocking without requiring additional software.
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Windows Messenger Spam Solutions
Windows Messenger is one way spammers can send unwanted pop-up messages to your computer. Disable it using the following instructions:
Important note: Sonic.net, Inc. makes no waranty express or implied for any third-party software. Please see our Software Disclaimer for more details.
