Posted by cm on November 25, 19100 at 09:28:07:
In Reply to: Isn't a verbal contract binding ? SHAW LAMINATE DEFECTIVE posted by Char on November 23, 19100 at 19:13:15:
:A verbal agreement IS binding, however you still have to proove that you had an agreement, which is b=very difficult to do since you have no proof. There is an old saying that goes "a vergbal agreement isn't worth the paper it is printed on".
supervisor is whn I call the service center in Cypress. They say in California he is it.
: This Rich Giguerre from Shaw who is in charge of the entire Western Region comes and 2 hours later states our floor has manufacturing defects and they- "Shaw" are going to pay for the materials and labor to replace it. My husband is here and he shakes on this and says we have a deal. Great.
: Next day this individual calls back and says that the "The Mill" says our installer should not have installed defective boards and they aren't going to pay for the labor. What happened to the verbal contract from the day before? All of a sudden Rich is "just a salesman" Never mind his business card says Hard Service Specialist.
: I have now filed in small claims court in California against Shaw, I cannot sue someone out of state in small claims but Shaw has a presence here with a service center in Cypress California and I am naming the guy who came over as their Agent For Service.
: After ignoring me for a week 3 hours after this guy is served court papers we are contacted by an "independent" inspector to look at our floor on Shaw's behalf. I have hired my own certified inspector.
: Do I have to allow Shaw back in my house after they made an agreement and backed out and misrepresented themselves?
: I don't want their floor I have lost all confidence in the product I just want money to replace it. I have 2 other rooms with commercial Pergo that I've had for over 2 years problem free.
: Any thoughts on strategy?
: Thank You
: Char In California