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Visitor Studies Services is a professional consulting service.
If you are seeking
The Visitor Studies Association, please visit visitorstudies.org.
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Client Feedback
Mouse over the following names to see what they had to say about VSS. Click on the name to visit the associated website. (Links will open in new pages.)
- Teresa España, former Director of Education and Interpretation, Fresno Metropolitan Museum of Art and Science"Wendy Meluch is a delight to work with. She is intelligent, professional, friendly and flexible. She provided our museum with sound guidance and her final report was well-written and very helpful. Our project was delayed on our end and Ms. Meluch was extremely patient and accommodating. It's been a privilege to work with her every step of the way. We look forward to working with her again!"
- Stephanie Weaver, Experienceology, Visitor Experience Consulting"Wendy is my go-to person for evaluation questions. Her calm, business-like approach helps me make sense of tough client questions. I have recommended her services countless times and will continue to do so."
- Marilyn Knapp, Curator of History, Anchorage Museum"Wendy seems to have an intuitive ability in working with clients. Early in our project she sensed what we needed to do to plan for a new Alaska History Gallery and went right to work. Good results in a timely fashion."
- Nancy Filippi, Director of Marketing, Oakland Zoo"Oakland Zoo has relied on Visitor Studies Services for the past several years. Principal, Wendy Meluch, has great insight and experience coupled with her analytical findings. Wendy contributed greatly to the development of Oakland Zoo's Wayne and Gladys Children's Zoo."
- Tamara Schwarz, Director of Exhibits, Chabot Space & Science Center"Wendy's work with Chabot has helped articulate good questions and yielded thoughtful and productive insights into how our exhibitions and programs serve our visitors, where we are meeting our educational objectives, and where we can improve. And she is consistently a pleasure to work with."
- Nancy Rogers, District Interpretive Specialist, San Francisco District, Army Corps of Engineers"Wendy is not only a delight to work with, her professionalism and experience have been invaluable in developing our surveys, facilitating focus groups and providing objective and fresh perspectives to results. I wouldn’t plan a big project without her!"
- Greg Brown, Vice President, Engineering, The Tech Museum of Innovation“You are remarkable at quantifying our successes while still capturing the truly important issues we need to deal with to make our museum even better. You’re the best. Let me know if you ever need a referral and I will give you a five-star endorsement.”
- Judy Koke, formerly at the Office of Visitor Studies and Program Evaluation, Denver Museum of Nature and Science“Wendy’s grasp of informal learning theory makes working with her a joy - she understands implicitly what visitor information is necessary to inform decision making. I highly value her work and recommendations.”
- Emily Routman, former Director of Exhibit Development, The Tech Museum of Innovation“I want to thank you for the excellent work you did on the Front-end Evaluation Report for the Tech’s National Medal of Technology Exhibit. Your research was thorough in targeting the issues and your report was clear, accurate and insightful. I have seldom received such a professional response from a contractor.”
- Mike O’Meara, Projects Coordinator and Darkened Waters Curator, Pratt Museum“Through Wendy’s work, we gained important insights into program strengths and needs, providing a meaningful basis for planning the coming two years. Until Wendy summarized her methodology and findings for the staff, I don’t think most of us realized how much program assessment can help us avoid ‘spinning our wheels’. Wendy is competent, creative, and flexible -- a joy to work with.”
- Peggy Monahan, Exhibit Developer“You rock!”
- Betsy Webb, Curator of Collections, Pratt Museum“Wendy is a consummate professional who can turn ever present museum chaos into order and half-ideas into reality. As if that weren’t enough, she’s really fun to work with on visitor studies.”
- Licia A. Wells, Director, Museum of Ophthalmology“Wendy’s skillful guidance of our focus group session elicited a rich discussion which provided us with many valuable insights. Her follow-up report was accurate and concise, an easy-to-use reference.”
- Beth Redmond-Jones, Principal, Redmond-Jones & Associates“Over the past few years, I have had the pleasure of working with Wendy on a variety of projects including front-end evaluation studies and focus groups. Wendy provided experience and enthusiasm for each project and produced final reports that answered our questions and assumptions for each project. I look forward to working with Wendy again in the future.”
- Philip Arca, former Assistant Director, The Oakland Zoo“With her breadth of experience, Wendy knew how to meet our visitor evaluation needs, package them, and consequently keep us moving towards our goal of implementing an interpretive master plan. She was efficient, effective and perhaps most importantly, enjoyable to work with.”
- Deborah Parker, former Development and Public Relations Manager, Phoebe Hearst Museum of Anthropology“Wendy’s experience in museum development and public relations as well as statistics and computer software enabled her to work comprehensively while analyzing survey data. She provided the museum with a well-organized, objective analysis of the survey results, helpful insights, and a clear concept of how to utilize surveys as a means to ascertain who our audience is, whether we are attracting the audience we want and how our audience is evaluating us. Wendy’s friendly, professional manner makes her a pleasure to work with.”
- Workshop Participants“It was just great for a beginner like me.”
“A clear presentation of issues and options in evaluation.”
“I enjoyed the workshop; the presenter had a pleasant manner yet moved things along continually.”
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