Quality and Customer Satisfaction

Customer Satisfaction

Help Desk Institute Customer Satisfaction Look Below the Surface
The Help Desk Institute Leading the customer support profession worldwide. Customer Service World: eCustomerServiceWorld.com is the world’s largest on-line Customer Service Associate Membership organization Leadership Development and the Five Dimensions of Quality


Seven Tools for Quality Management Seven Statistical Quality Control Tools Continuous Quality Improvement
Metrology Forum ISO Guide 25: General Requirements for Calibration and Electrical Testing Labs. Answers to Common Questions about ISO.
ISO 9000: Quality manual, procedures and software to aid in the implementation of the ISO 9000 quality certification requirements. The Quality Library: Resources for Continuous Quality Improvement Quality Magazine
ISO Man Page: This site is renewed monthly. It discusses the elements of the standard, how they can be implemented and concerns that users may experience when doing so. The Quality Portal: This site is a quick guide to information and resources for quality professionals Quality Leaders Network: A broad network of quality improvement professionals in the Public and Private Social Service Sectors working to help their organizations meet accreditation standards, develop teams, improve processes and measure outcomes.
Engineering StatisticsThe goal of this handbook is to help engineers incorporate statistical methods into their work as easily as possible. Quality Function Deployment Institute:

Quality Consultants

  Six Sigma
Six Sigma training and lean process improvement resources for all organizations.

Last Updated: October 28, 2003