Some common problems are:

• A single jack not working
• No jacks in the house working
• No jacks working even after determining all phones function properly

If your problem is with a single telephone try using a known working telephone plugged into that jack. If the problem still persists then you may have a wiring problem with that jack.

(back to top) or contact Scott of help! No jacks in the house working:

If you have a problem with all the phone jacks in your home unplug all devices plugged into phone jacks. This includes phones, fax machines, answering machines, and computers. Now plug in a known working phone into one of the jacks. Does the problem seem to have been cured? If so continue to plug your devices back in one at a time until the problem reappears. The last device plugged in before the problem reappeared maybe the cause of your troubles. Some devices may malfunction causing the phone network to think it is "off hook" rendering you phone service unusable!

(back to top) or contact Scott of help! No jacks working even after determining all phones function properly:

If all your phone devices seem to be working properly and you still don't have working phone lines there is a final simple test you may be able to do.

First you will need to locate the "Telephone Network Interface" (sometimes called "standard Network Interface") Usually this is found on the outside of your house near the electrical panel. This is were the phone companies lines meet your inside phone wiring.

Most of these interfaces have been upgraded to include a trouble isolation device. Actually it is an RJ11 jack similar to the jacks found in your home. Simply unplugging this connector isolates your inside wiring from the phone company's wiring.

Now you can plug in a known working phone into this jack. Is the problem cured?
• If so you may have a problem with your inside wiring. The inside wiring is your responsibility.
• If not, It is an outside wiring problem. Outside wiring is the phone companies responsibility.

If none of these tests solved the problem with your inside wiring you can call Scott's Phone Service. I have special testing equipment it isolate your problems and get your phones back in working order. I offer appointments that meet your schedule with rates well below what the phone company charges! (back to top)

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